Agentic & Digital Workforce
Transform Your Organization with a Scalable Digital Workforce
We build the architecture, operations, and governance that turn scattered automations into a measurable, scalable productivity engine.
Business Values – Why This Service Delivers Massive Impact
Our Agentic & Digital Workforce approach unlocks significant business value fast — from immediate time savings to enterprise-scale AI agents that operate reliably, securely and end-to-end.
01 Immediate productivity uplift
Low-code automations and simple agents remove repetitive manual tasks, saving hours every week and reducing human error.
02 Proven impact through your first production-ready agent
A “lighthouse agent” demonstrates tangible value, builds trust, and accelerates adoption across teams.
03 True end-to-end automation
Agents integrate with ERP, CRM, HR and other systems, enabling continuous workflows without human intervention.
04 Coherent digital workforce architecture
Copilot, Studio Agents, Foundry Agents and digital employees operate under one unified model — Agent 365 — ensuring scalability and reusability.
05 Trusted digital employees with identity, roles and compliance
Every digital employee has a real Agent ID, role-based access, Purview policies and full auditability — making them as governable as human teammates.
06 Human–digital collaboration that actually works
Clear patterns for how digital employees escalate, collaborate and offload work ensure adoption sticks and value compounds.
07 Operational excellence
With telemetry, monitoring, evaluation and incident handling, your digital workforce continuously gets better over time.
08 Agent Factory for continuous value creation
Whether jointly run or fully managed, the Agent Factory model ensures new agents and digital employees are produced reliably, month after month.
Agentic & Digital Workforce, Service Elements
1. Simple Automations & Agents
Remove repetitive tasks and deliver instant time savings using low-code automations.
Business Value:
Immediate hours saved, lower error rates, and visible productivity uplift.
KPIs: Hours saved/month, active automations, error reduction.
2. First Production-Ready Agent
A “lighthouse agent” that proves value, builds confidence and sets the pattern for future agents.
Business Value
Faster time-to-value; immediate proof of impact.
KPIs: Time to production, KPI uplift tied to the agent, end-user satisfaction.
3. Agent Data Integration & Connector Orchestration
Agents connect to ERP, CRM, HR and other systems to run real end-to-end processes.
Business Value
Seamless workflows; higher automation coverage; reduced cycle times.
KPIs: Systems integrated, automated completion rate, cycle time improvement.
4. Copilot Studio Environment Strategy & ALM
Governance, lifecycle management and guardrails for Studio-built agents.
Business Value
Repeatable, testable and safe agent development at scale.
KPIs: ALM success rate, version consistency, environment compliance.
5. Digital Workforce Architecture (Studio + Foundry + Agent 365)
Defines how all agent types and Copilot fit together into one coherent workforce.
Business Value
Scalable, reusable, cross-platform architecture that minimizes rework.
KPIs: Architecture completeness, reusable components, integrations.
6. Digital Employee Identity, Access & Compliance (Agent 365)
Every digital employee receives an identity, access roles and auditability.
Business Value
Trustworthy digital workers that follow the same rules as humans.
KPIs: Agent IDs provisioned, access policies enforced, audit coverage.
7. Digital Employee Collaboration & Workforce Composition
Framework for how digital employees collaborate with humans and each other.
Business Value
Clear workflows, better human oversight, scalable delegation.
KPIs: Collaboration patterns, escalation quality, digital workload share.
8. Digital Workforce Operations in Agent 365
Telemetry, monitoring, logging, evaluation metrics and incident handling.
Business Value
Higher accuracy, faster fix cycles, constant performance improvement.
KPIs: Accuracy, mean-time-to-detect/fix, improvements per quarter.
9. Jointly Run Agent Factory
A co-delivery model where we build agents together while upskilling the customer.
Business Value:
Faster delivery with increasing internal ownership.
KPIs: Agents delivered, designs owned by customer, time to independence.
10. Fully Managed Agent Factory
We run your entire digital workforce engine end-to-end.
Business Value:
Maximum value with minimal internal effort; predictable production of new agents.
KPIs: Annual value delivered, new digital employees per quarter, CSAT/NPS.
Ready to unlock what AI can truly do for your business? Reach out — and let’s start this journey together.