Skilling & Enablement
Empower Every Employee to Use AI Confidently, Productively and Responsibly
Turn AI from a niche tool into a core capability
Business Values – Why the Service Drives Real Adoption and Real Productivity
Our Skilling & Enablement offering focuses on the human side of AI: trust, mastery, behaviour change and long-term capability building. This makes AI stick — and makes the value multiply.
01 Immediate, measurable productivity gains
With targeted Copilot and agent skills coaching, employees save time every day in real tasks.
02 Strong trust and clear guardrails
A Responsible AI framework builds confidence and reduces fear, ensuring AI is used safely and consistently.
03 A long-term internal AI skill engine
Evergreen learning paths and an internal academy build sustainable expertise — reducing external training costs.
04 Role-based impact across functions
Sales, HR, Finance, Operations and frontline teams get tailored journeys that improve their own KPIs, not generic skills.
05 Champions and Agent Bosses amplify adoption
A distributed support network reduces load on IT, strengthens trust in agents, and accelerates organization-wide adoption.
06 Culture and sentiment insights
You understand where excitement or fear exists — so adoption blockers are removed before they escalate.
07 AI becomes “how we work”
With redesigned workflows and ready-made scenario packs, AI is woven directly into everyday processes.
Skilling & Enablement – Business Elements
1. Responsible AI & Trust Framework
Clear guidelines, examples and “do/don’t” instructions that make AI safe, transparent and trusted.
Business Value
Organization-wide confidence and responsible, compliant usage.
KPIs: Trust score, RAI coverage, RAI incidents.
2. User Training, Prompt Craft & Copilot Skills Coaching
Practical training focused on real tasks, not theory — driving instant improvements.
Business Value
Daily time savings, better outputs, higher confidence.
KPIs: Time saved/day, completion rate, self-rated skill.
3. Evergreen AI Academy & Skill Development Paths
A long-term internal capability engine for business users and technical roles.
Business Value
Reduced external training spend; continuous skill growth.
KPIs: Academy completions, skill progression, training cost reduction.
4. Role-Based Engagement Programs
Targeted journeys and playbooks for Sales, HR, Finance, Ops, etc.
Business Value
Direct KPI improvements for each function.
KPIs: Role-based adoption, scenario usage, role KPI improvements.
5. Champion Community & Agent Boss Enablement
A distributed network that supervises, guides and optimizes agent work.
Business Value
Lower IT load, faster adoption, and higher trust in digital employees.
KPIs: Active champions, peer-handled tickets, adoption uplift.
6. Culture Sentiment & AI Perception Assessment
Detects hesitation, fear or skepticism early so it can be addressed proactively.
Business Value
Stronger adoption, fewer hidden blockers.
KPIs: Sentiment index, share of Advocates vs Skeptics, participation rates.
7. Change Management & Communication Strategy
Clear, organization-wide messaging that ensures everyone understands the “why, what, how” of AI.
Business Value
Higher usage, stronger readiness, smoother rollout.
KPIs: Active usage, reach & open rate, readiness score trends.
8. AI for All & Copilot Chat Training
Baseline training that ensures everyone can use AI in daily information work.
Business Value
Widespread productivity uplift and reduced manual tasks.
KPIs: Completion rate, time saved in drafting/summarizing, reduction in information search.
9. AI Training for Frontline Workers
Task-specific AI flows for operational, retail and field staff.
Business Value
Faster tasks, fewer defects, better safety & compliance.
KPIs: Task completion time, error rate, compliance adherence. A co-delivery model where we build agents together while up-skilling the customer.
10. ACM: Training for Microsoft 1st Party Agents
Ensures your organization fully utilizes built-in M365 agents before investing in custom ones.
Business Value:
Quicker wins and reduced custom development costs.
KPIs: Feature adoption, manual steps removed, usage frequency.
11. Department & Role-Based Workflow Redesign
Embedding AI directly into daily processes through end-to-end redesign.
Business Value
Shorter cycle times, fewer handoffs, better employee experience.
KPIs: Cycle time reduction, step reduction, satisfaction with new flow.
12. Productivity Scenario Packs
Ready-to-use AI scenarios for Teams, Outlook, Word, Excel and PowerPoint.
Business Value:
Instant, repeatable time savings in everyday tools.
KPIs: Scenario utilization, time saved in meetings/emails/reports, teams adopting packs.
Ready to unlock what AI can truly do for your business? Reach out — and let’s start this journey together.