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Service & Program Management

Transform Your Organization with a Scalable Digital Workforce

Orchestrate Your AI Transformation with Precision, Structure and Measurable Impact

We unify all workstreams

Our Service & Program Management offering ensures your AI journey runs as a coordinated, disciplined and value-driven program. We unify all workstreams — strategy, adoption, technology, agents, digital employees and more, into one coherent, well-governed transformation. With an AgentOps-enabled transformation office, your organization executes faster, delivers more value, and stays perfectly aligned from leadership to frontline teams.

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Business Values – Why This Service Changes Everything

Our Service & Program Management function acts as the engine room of AI transformation. It ensures your investment produces visible, measurable results across multiple quarters.

01 Multi-quarter clarity and control

You get a structured program that eliminates chaos, aligns workstreams, and keeps your AI transformation on schedule.

02 Faster execution across all streams

Strategy, change management, technology, use cases, agents and digital employees move forward together instead of in silos.

03 Reliable value realization

With clear KPIs, milestone tracking and continuous prioritization, you stay on track to achieve, and exceed, your value targets.

04 Executive-grade visibility and confidence

Leadership gains a real-time view of progress, risks, budgets, and impact, creating sponsorship and trust from the top down.

05 AgentOps built into the program

Evaluation, monitoring, governance and continuous improvement are embedded from day one, not bolted on afterwards.


How We Deliver Value

Below are the key service components that make Service & Program Management a scalable, governed, and high-impact capability

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Service & Program Management, Business Element

FFL Program & Delivery Management (AgentOps Transformation Office)

We run Frontier Firm Live as a structured, multi-quarter transformation program, coordinating every key stream:

  • Strategy & Innovation
  • Adoption & Change Management (ACM)
  • Technology & platform readiness
  • Use case execution
  • Agent and digital employee development
  • Governance, compliance and operations

Our transformation office includes AgentOps capabilities natively, ensuring your digital workforce and AI initiatives are monitored, evaluated, optimized and governed from the very start.

Business Value

  • A unified program that ensures all streams move in sync
  • Predictable delivery with proactive risk mitigation
  • Strong cross-team coordination and accountability
  • Continuous, measurable value realization across quarters
  • Executive confidence through transparency and structured reporting

KPIs

  • Milestones delivered on time and on budget
  • % of program streams hitting their KPIs
  • Executive NPS / program satisfaction
  • Value realization vs. planned targets

Ready to unlock what AI can truly do for your business? Reach out — and let’s start this journey together.

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