Company Information
Sulava MEA
DIC Building 9, Dubai, UAE
Email: gulf@sulava.com
Telephone: +971 58 895 9260
About this Privacy Policy
Sulava MEA (“Sulava”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data in connection with our business activities, including:
When you use our websites or contact us online;
When we provide our services to you as part of AI and digital transformation projects;
When you visit our offices or interact with us at events.
For the purposes of applicable data protection law, Sulava MEA is the data controller of your personal data.
Personal Data We Collect
The type of personal data we collect depends on your interaction with us, but may include:
Information you provide: name, contact details (email, phone number, address), job title, company details, billing and payment details.
Information we generate: records of our interactions with you, communication history, project documentation, and service usage information (including website activity).
Information from third parties: background checks, publicly available business information, and data from trusted partners or service providers.
Security and access information: CCTV footage, visitor logs, and system access data when you visit our premises or use our digital platforms.
How We Use Your Personal Data
We process personal data for the following purposes:
- To provide and manage our services, including AI project delivery and support;
- To communicate with you about our services, updates, and changes;
- To manage our business relationships with clients, partners, and suppliers;
- To comply with legal, regulatory, and contractual obligations;
- To ensure the security of our IT systems, offices, and online platforms;
- To improve our services, websites, and customer experience;
- To respond to your inquiries and requests.
- We may rely on the following legal grounds to process your personal data:
- Your consent (when required by law);
- The need to perform a contract with you, or to take steps before entering into one;
- Compliance with legal obligations;
- Our legitimate business interests, such as improving services, managing relationships, and ensuring security.
Sharing of Personal Data
We may share your personal data with:
- Our group companies (where relevant) for business and support purposes;
- Service providers and contractors, such as IT support, cloud hosting, and professional advisors (e.g. auditors, lawyers);
- Regulatory authorities or legal bodies, where required by law or to protect our legal rights;
- Potential business partners or acquirers, if we undergo a merger, acquisition, or restructuring.
We ensure that any third party accessing your personal data is bound by confidentiality and data protection obligations.
International Transfers
As a UAE-based company working with international clients and partners, we may transfer your personal data outside your country of residence. When we do so, we take steps to ensure that your personal data is protected in line with applicable laws, for example by using approved contractual safeguards or working with partners in countries recognized as providing adequate data protection.
Data Retention
We will keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy, and in line with legal and regulatory requirements.
Your Rights
Depending on applicable law, you may have the right to:
- Access and request a copy of your personal data;
- Correct or update inaccurate personal data;
- Request the deletion of your personal data in certain circumstances;
- Object to or restrict how we process your personal data;
- Withdraw consent (where processing is based on consent);
- Receive your personal data in a portable format where applicable;
- Lodge a complaint with a data protection authority.
Complaints
If you have concerns about how we handle your personal data, please contact us at gulf@sulava.com. If you are not satisfied with our response, you may also contact the relevant data protection authority in your jurisdiction, including:
- In the United Arab Emirates: the UAE Data Office
- In the Kingdom of Saudi Arabia: the Saudi Authority for Data and Artificial Intelligence
Contact Us
If you have any questions about this Privacy Policy or the way we process your personal data, please contact us at:
Sulava MEA
DIC Building 9, Dubai, UAE
Email: gulf@sulava.com
Telephone: +971 58 895 9260